Return Policy

Aria Acqua is committed to ensuring quality, reliability and support for professional machinery, industrial equipment and products intended for pharmaceutical, cosmetic, food and industrial sectors.

Right of Withdrawal

Customers may exercise the right of withdrawal within 10 days from the delivery date of the goods, in accordance with applicable regulations.

To exercise the right of withdrawal, customers must submit a request within the specified time period, indicating the order number, purchased product and reason for the return.

Return Conditions

Returned products must be intact, unused and complete with all accessories, documentation and original packaging.

Aria Acqua reserves the right to inspect the returned product before accepting the return request.

Product Warranty

All products sold are covered by the manufacturer’s conventional warranty and by a 24-month warranty against conformity defects in accordance with applicable regulations.

The warranty covers manufacturing defects or malfunctions not caused by improper use, incorrect installation or unsuitable maintenance.

Exclusions

The return policy may not apply to customized products, machinery assembled upon request or items manufactured according to specific customer requirements.

Shipping costs related to product returns may be charged to the customer unless otherwise required by law or agreed upon separately.

Customer Support

For information regarding returns, withdrawal rights or product warranties, customers may contact the Aria Acqua customer service team through the contact details available on the website.

Aria Acqua
Professional machinery and industrial solutions for pharmaceutical, cosmetic and food industries.